FAQ's

Here to answer your FAQs

How should I care for my pearls?

PEARLS ON LAST, FIRST OFF. Avoid putting on any perfume, cologne, make up, lotion or hairspray once your pearls are on. Take them off before performing your nightly skincare routine.

PEARLS DON'T LIKE CHEMICALS. After wearing them, you can give them a wipe with a soft cloth, to remove any perfume, oils or substances from throughout the day to help them maintain their lustre. If visibly stained, wash with warm water and dish soap only.

STORE THEM SOFT AND FLAT. Avoid storing them with other jewellery or metals that can scratch them, store them in something soft - like a satin or silk pouch - but where air can get to them. Laying them flat is a good rule to not stretch or weaken the wire.

WEAR THEM. Pearls do best in a moist environment, so wearing them often keeps them from drying out. Easiest instruction ever?

How soon can I expect my order?

As we are a small business and all items are carefully handmade, we ask that you allow for up to 3-5 days before your item is shipped from our launch date on 8th December. We will do our best to get you wearing your jewels as soon as we can.

Is your jewellery allergy safe?

All of our jewellery is either finished with sterling silver - a hypoallergenic material - or is gold filled; a process done with solid gold sheets, meaning the base metal will not come in contact with the skin. Gold filled jewellery contains 100% more gold than gold plating, and it is generally safe for wearers with allergies. If cared for correctly, it will be as tarnish resistant as solid gold. If you have issues, please contact us.

Can I swim in them?

As pearls and metals don't like chemicals, we generally advise that you avoid showering with lotions or swimming in chlorinated pools.

What is your returns policy?

We want you to be 100% happy with your jewellery and we will do what we can to ensure that. We will offer free repairs for items up to 6 months after purchase and offer refunds up to 14 days after delivery. Due to the time-consuming nature of handmade items, as well as hygiene issues regarding earrings, we cannot accept returns or refunds for items after 14 days that are not faulty or within their original packaging. Please note that outside of these windows all sales are final.

International orders

We welcome all international customers! We recommend that you choose the tracked shipping method so we can keep eyes on your order at all times. Regarding import duties and taxes: we recommend that you please check with your country's customs office to determine if there will be additional charges, as these are not accounted for in the product price or the shipping and handling costs, as we are only charging the transportation fees for the packages.

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